Privacy Policy

Habitationz CIC (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy sets out how we collect, use, and protect any personal information you give us when you use this website or our services. We are registered with the Information Commissioner’s Office (ICO).

1. Who we are

Habitationz CIC is a Community Interest Company providing supported housing, registered in the United Kingdom. Our registered address is Your registered office address, United Kingdom. You can contact our data controller at admin@habitationzcic.co.uk.

2. What information we collect

We may collect the following:

Your name, email address, and phone number when you contact us or submit a form
Information relating to a referral, including assessed housing need
Technical data such as IP address, browser type, and pages visited

3. How we use your information

To respond to your enquiries and process referrals
To send confirmation emails when you submit a form
To liaise with local authorities, commissioners, and regulated care partners
To comply with our legal and regulatory obligations as a housing provider
To improve our website and services

4. Legal basis for processing

We process your personal data under the following lawful bases under UK GDPR: Legitimate interests (responding to enquiries), Contractual necessity (managing a tenancy), Legal obligation (regulatory compliance), and Consent (where you have explicitly given it).

5. Who we share your data with

We do not sell your personal data. We may share data with: trusted IT service providers who host our website and email (under strict data processing agreements), regulatory bodies where legally required, and our registered care partners involved in delivering a resident's support.

6. How long we keep your data

Enquiry and contact form data: up to 2 years
Referral and tenancy records: in accordance with regulatory requirements

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict how we process your data
Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please contact us at admin@habitationzcic.co.uk.

8. Cookies

We use essential cookies to make our website work. For full details please see our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.